Cloud Vision TechnologiesLearn more about us
An Innovative Cloud Based Solutions Provider
Started in the fall of 2017, two veteran engineers had a vision:
To provide small to medium businesses with low cost and management free IT cloud solutions that to this date available to big enterprises and fortune 500 company only.
Why choose Cloud Vision Technologies?
Customer Service is part of our Business’ DNA
From day one, building a culture that starts and ends with excellent customer service was our goal. Every decision we take is taken with our customer in mind. Providing world-class customer service must be the underlying objective of every new hire, every new product, every new service, and of every business model change or upgrade. In short, customers are the reason we are in business.
So, what are the questions that I ask my team everyday.
It’s a lesson I keep in mind every time I meet with our team leaders and staff. I ask them constantly, “What are you hearing from our clients? what are they asking? Are they pleased with some aspect of our business? What frustrates them?” Listening to the voice of the customer is vital in every service business. Here at Cloud Vision, we have a technical support team that is available to our customers every hour, of the day, every day of the year. This team is the one I go to for insights into how we are doing. Are our customers satisfied with the products and services we offer? They know, they hear it every day.
We listen and understand
So being a great listener is vital, but then so is understanding. If we simply listen to the voice of the customer, but do not understand and act on what we hear, we’ve done nothing. In fact, we’ve done a disservice to our customers and to my business and all its team members. If we leave customers agitated, they will not be customers for long. Knowing how to efficiently alleviate that will enhance our customer relationship tremendously.
We don’t keep customers in the dark.
We must also keep our customers informed. If there are issues, new services, upgrades to hardware or software, we diligently prepare information for our customers and try to stay ahead of and anticipate their questions and concerns. In my view, nothing is worse than when I reach out to a service provider I use as consumer with a question or concern, and they say they will call back, but never do. It happens all the time in all, and nothing will lead me to leave a negative review as being ignored when I’ve paid good money for a product or service, I can’t get answers about.
In addition, our services are backed up with our 24 X 7 X 365 network monitoring, 4 Hours free faulty hardware replacement, and 24 X 7 X 365 live USA and Canada based help desk support.
Simply Put: Cloud Vision Technologies is here to partner with you achieve your business goals and give you as a partner access to cloud solutions using proven cloud tools and technologies at a great price.
Cloud Vision Technologies is:
What People Are Saying?
Secure remote access and backup was a constant headache for our office. Since we adapted Cloud Vision’s solution, we don’t have these issues any more. CV support and help desk is also outstanding. Whenever we have an issue, they always jump in the take care of the issue.
Cloud Vision Technologies was the right solution for my small business. My LAN was up in no time, remote access was working out of the box, encrypted backup was completed from the first night, and my network was protected with state-of-the-art firewall. RECOMMENDED.
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33 Tharp Lane
Marlboro NJ 07746
M-F: 8am - 10pm