Hosted Contact Center
Engaging Customer Experiences for Modern Support Teams
Deliver an exceptional experience to your customers every time with our powerful call center features designed to increase efficiency and productivity.
With white-label hosted call center services from Cloud Vision, channel partners have everything they needs to quote, activate, bill and support their own branded CCaaS solutions.
Give Customers
Efficiency &
Flexibility
Monitor productivity with real-time analytics and scheduled reporting. Real-time insights allow you to pivot when necessary to improve workflow and deliver an exceptional customer experience.
Custom display wallboards on your PC or on a TV monitor for the whole team to see. Track data sets that matter most to your team — whether it be charts, gauges, grids, notes, even IFrames. Share boards with an agent, a team, or the whole call center.
- Unlimited boards.
- Unlimited possibilities.
All the features you need in one system.
Web Meetings
Host reliable web meetings with voice or video conferencing through the same system you use to call or chat.
Team Chat
Chat with your co-workers in real-time to get updates fast through Cloud Vision instant messaging.
Business SMS
Send text messages to any mobile device right from our cloud-based platform, or through the mobile app.
Web Phone
Work from anywhere using our web phone. Just open your preferred browser and connect your headset.
Mobile App
Communicate with clients and colleagues on the go. With the Cloud Vision mobile app, your “home office” is wherever you need it to be.
Integrations
Integrates seamlessly with the software and tools you already use.
Additional Features
Mobile Apps (iOS, Android)
Windows Browser App
Safari Browser App
Real-time Analytics
Call Quality Monitoring
Screen Sharing
API Access
SMS Call Queueing
Voice Recognition IVRs
Text to Speech Greeting Generators
Skill-based Call Routing
HD voice & HD video
Professional installation
HIPAA compliance BA agreement
Both Agents and Supervisors are set-up with their own intuitive user portals.
At a glance, Supervisors can see how many agents are on a call, how many calls are waiting and dynamically make changes based on current needs. Supervisors also have access to real-time insights, as well as historical data.
Listening and whisper permissions allow you to coach your agents as necessary and barge when you need to jump in and support your agent on a call.
Queue flexibility enables supervisors to strategize how to best utilize their agents. Queues can be set up based on availability or a tiered approach based on agent skill-level. SMS queueing allows your agents to support customers via text. The future is here.
