Remote Hands

Professional Technical Assistance Service Available 24/7

 

How Cloud Vision Remote Hands Can Help You

Remote hands is a professional technical assistance service performed 24/7 by Cloud Vision support technicians.

We quickly respond to emergencies, improve equipment uptime and reduce the cost of infrastructure management.

We consider each customer a business partner. Our goal is to support you and your business by providing solid infrastructure and services.

Cloud Vision Online - Cabling
Cloud Vision Online - Technnical Services

Cabling

Common tasks performed include cable termination and moving, securing or swapping your existing cabling.

Rack & Stack

Tasks such as installing equipment, moving or discarding boxes or hardware – and cleaning of your colocation space can be performed.

Troubleshooting

Cloud Vision technicians perform troubleshooting, verify device status or “heartbeat checks”, swap equipment, plug-in serial cables and more.

Connectivity

Functions may range from circuit testing and diagnostics to circuit migrations, IP assignment, signal checks and cable swaps.

Access

Customer-authorized vendors and consultants can be escorted to and from your colocation space – and monitored until completion. Cloud Vision technicians also assist with access requests and lockouts.

Inventory & Auditing

Tasks may include full or partial space audits, labeling, photographing colocation space, tracing cross-connects or verifying power consumption.

Cloud Vision Online - Network Connectivity
Cloud Vision Online - Auditing
Cloud Vision Online - Media Management
Cloud Vision Online - Material Management

Media Management


Cloud Vision will swap tapes, storage media or removable media as well as replace hard drives and burn CD’s.

Shipping & Receiving


Packing, labeling, unpacking and inventory of boxes and equipment can be performed your at request.

Storage & Material Management

Technicians will confirm package receipt, place or install shipped equipment in your colocation space – or store your packages in our loading unit.

Contacting Our Technicians

Our technicians are available 24/7 by phone, email or our web-based Customer Portal.

Cabling

Common tasks performed include cable termination and moving, securing or swapping your existing cabling.

Rack & Stack

Tasks such as installing equipment, moving or discarding boxes or hardware – and cleaning of your colocation space can be performed.

Troubleshooting

Cloud Vision technicians perform troubleshooting, verify device status or “heartbeat checks”, swap equipment, plug-in serial cables and more.

Connectivity

Functions may range from circuit testing and diagnostics to circuit migrations, IP assignment, signal checks and cable swaps.

Access

Customer-authorized vendors and consultants can be escorted to and from your colocation space – and monitored until completion. Cloud Vision technicians also assist with access requests and lockouts.

Inventory & Auditing

Tasks may include full or partial space audits, labeling, photographing colocation space, tracing cross-connects or verifying power consumption.

Media Management


Cloud Vision will swap tapes, storage media or removable media as well as replace hard drives and burn CD’s.

Shipping & Receiving


Packing, labeling, unpacking and inventory of boxes and equipment can be performed your at request.

Storage & Material Management

Technicians will confirm package receipt, place or install shipped equipment in your colocation space – or store your packages in our loading unit.

Contacting Our Technicians

Our technicians are available 24/7 by phone, email or our web-based Customer Portal.

Want to Learn More?

If you still have questions, our Sales Team can help. 

TESTIMONIALS

What People Are Saying

Secure remote access and backup was a constant headache for our office. Since we adapted Cloud Vision’s solution, we don’t have these issues any more. CV support and help desk is also outstanding. Whenever we have an issue, they always jump in the take care of the issue.

Dr. Omar Mohamed

Carnegie Hill Dental Group

Cloud Vision was the right solution for my small business. My LAN was up in no time, remote access was working out of the box, encrypted backup was completed from the first night, and my network was protected with state-of-the-art firewall. RECOMMENDED.

Mohamed Sonbol

Versutus Accounting & Consulting

We're Here to Help!

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Office

33 Tharp Lane
Marlboro NJ 07746

Hours

M-F: 8am - 10pm
S-S: Closed

Call Us

Sales: 1.844.921.3412
Support: 1.844.921.3412