Cloud Solutions Pricing
Versatile Plans | Powerful Features | Simple Pricing
PLANS & CLOUD SOLUTIONS PRICING
We offer affordable cloud solutions pricing options built for small businesses. Get started for free and expand your system as needed. We offer free setup, training, and support.
Business
Per User
Call Management Features
✔ Virtual Receptionist
✔ Call Park
✔ Ring Groups
✔ Music on Hold
✔ Transfer Music
✔ Extension Dialing
✔ Extension Monitoring
✔ Call Forwarding
✔ Virtual Extensions
✔ Voicemail
✔ Call Transfer
✔ Flexible Numbering
✔ Company Directory
✔ Call Logs
✔ One Conference Bridge per User
✔ Forward Calls During Device Outages
✔ Virtual Fax
✔ Distinctive Ringtones
✔ 3-Way Calling
✔ 3-Digit Extensions
✔ 7-Digit Dialing
✔ Call Blocking
✔ Intercom
✔ Overhead Paging Support
✔ Paging Groups
✔ IP Phone Paging
✔ Setup
✔ Easy Installation
✔ User Portal
✔ Bulk CSV Upload for IP Phones
✔ Analog Fax Machine Support
✔ Mobility Features
✔ Mobile App (iOS and Android)
✔ Simultaneous Ring
✔ Voicemail-to-Email Audio File
✔ Extension Dialing to App
✔ Call Transfer from App
✔ Call Flip
✔ Virtual Fax
✔ Calling Features
✔ Unlimited Calling in U.S., Canada, Mexico, and Puerto Rico
✔ Low international rates
✔ 911 Service
✔ FREE Number Transfer
(includes 500 minutes of inbound calls per month)
✔ Main Company Number
✔ One Direct-dial Number per User
OmniResponse Voice
Per User
Queue Treatment: • Skills-based routing. • Queue actions/rules. • Call back in queue (CBIQ) • SMS Keyword Responder. • Custom routing logic support Analytics: • Standardized reports • Customizable reports • Report subscriptions • Customizable dashboards • Real-time agent dashboard • Real-time queues dashboard • Export data for external analytics Third Party Integration: • CRM: Salesforce and more • Microsoft Teams • Cloud storage (AWS, Google, • Azure, SFTP, FTPS) • TTS (Google, Microsoft, IBM • Watson) • ASR (speech recognition) • WFM support • Chatbot support Agent Experience: • Web-based UX • Downloadable client • Browser-based softphone • PBX phone support • Call dispositions • Call notes • DND codes (agent state) • Screenpop/agent scripting support • Contact history display • Canned responses Other Features: • Outbound dialer campaigns (SMS, voice) • List management with import • Contact manager • Single sign-on support • Enhanced security with 2FA • Continued expansion of industry • standard features with • quarterly releases • Redundant/HA architecture for maximum uptime
Call Center Software
Per Seat
✔ Inbound/Outbound (IB/OB)
✔ Effortlessly route and handle all IB/OB customer interactions.
✔ Automatic Call Distribution (ACD)
✔ Interactive Voice Response (IVR)
✔ Call Q
✔ Reporting & Analytics
✔ Real-time Dashboards
Business Phone Plans
We have three service plans and each includes more than 50 features to suit a variety of business needs.
Business Phone System
- 50+ Standard Features
- Unlimited Calling in US, Canada, Mexico and Puerto Rico
- Virtual Receptionist
- Mobile App
OmniResponse Omni Channel
- Channel types: Voice, SMS, WebChat, Email, Facebook for Business
Business Phone System includes:
Call Management Features
- Virtual Receptionist
- Call Park
- Ring Groups
- Music on Hold
- Transfer Music
- Extension Dialing
- Extension Monitoring
- Call Forwarding
- Virtual Extensions
- Voicemail
- Call Transfer
- Flexible Numbering
- Company Directory
- Call Logs
- One Conference Bridge per User
- Forward Calls During Device Outages
- Virtual Fax
- Distinctive Ringtones
- 3-Way Calling
- 3-Digit Extensions
- 7-Digit Dialing
- Call Blocking
- Intercom
- Overhead Paging Support
- Paging Groups
- IP Phone Paging
Setup
- Easy Installation
- User Portal
- Bulk CSV Upload for IP Phones
- Analog Fax Machine Support
Mobility Features
- Mobile App (iOS and Android)
- Simultaneous Ring
- Voicemail-to-Email Audio File
- Extension Dialing to App
- Call Transfer from App
- Call Flip
- Virtual Fax
Calling Features
- Unlimited Calling in U.S., Canada, Mexico, and Puerto Rico
- Low international rates
- 911 Service
- FREE Number Transfer
- (includes 500 minutes of inbound calls per month)
- Main Company Number
- One Direct-dial Number per User
OmniResponse Voice includes:
Queue Treatment:
- Skills-based routing.
- Queue actions/rules.
- Call back in queue (CBIQ)
- SMS Keyword Responder.
- Custom routing logic support
Analytics:
- Standardized reports
- Customizable reports
- Report subscriptions
- Customizable dashboards
- Real-time agent dashboard
- Real-time queues dashboard
- Export data for external analytics
Third Party Integration:
- CRM: Salesforce and more
- Microsoft Teams
- Cloud storage (AWS, Google,
- Azure, SFTP, FTPS)
- TTS (Google, Microsoft, IBM
- Watson)
- ASR (speech recognition)
- WFM support
- Chatbot support
Agent Experience:
- Web-based UX
- Downloadable client
- Browser-based softphone
- PBX phone support
- Call dispositions
- Call notes
- DND codes (agent state)
- Screenpop/agent scripting support
- Contact history display
- Canned responses
Other Features:
- Outbound dialer campaigns (SMS, voice)
- List management with import
- Contact manager
- Single sign-on support
- Enhanced security with 2FA
- Continued expansion of industry
- standard features with
- quarterly releases
- Redundant/HA architecture for maximum uptime
OmniResponse Omni Channel includes:
Queue Treatment:
- Skills-based routing.
- Queue actions/rules.
- Call back in queue (CBIQ)
- SMS Keyword Responder.
- Custom routing logic support
Analytics:
- Standardized reports
- Customizable reports
- Report subscriptions
- Customizable dashboards
- Real-time agent dashboard
- Real-time queues dashboard
- Export data for external analytics
Third Party Integration:
- CRM: Salesforce and more
- Microsoft Teams
- Cloud storage (AWS, Google,
- Azure, SFTP, FTPS)
- TTS (Google, Microsoft, IBM
- Watson)
- ASR (speech recognition)
- WFM support
- Chatbot support
Agent Experience:
- Web-based UX
- Downloadable client
- Browser-based softphone
- PBX phone support
- Call dispositions
- Call notes
- DND codes (agent state)
- Screenpop/agent scripting support
- Contact history display
- Canned responses
Other Features:
- Outbound dialer campaigns (SMS, voice)
- List management with import
- Contact manager
- Single sign-on support
- Enhanced security with 2FA
- Continued expansion of industry
- standard features with
- quarterly releases
- Redundant/HA architecture for maximum uptime
Why Cloud Vison For Your Business?
Frequently Asked Questions
Yes. Cloud Vision phone systems come with a free 15-day trial period, so there is no risk in purchasing and trying it for your business. The phones can also be returned for a full refund within 30 days (must be in good condition, complete with all original materials).
Yes. Cloud Vision phone systems come with a free 15-day trial period, so there is no risk in purchasing and trying it for your business. The phones can also be returned for a full refund within 30 days (must be in good condition, complete with all original materials).
- Very flexible configuration with diverse routing and functions.
- Free phone from its physical constrains. Mobility allows you to connect all your users under one phone system.
- Change answering and forwarding rules online, anytime, anywhere.
- Voice mail messages and missed calls to email support.
- Never miss a call or fax.
- Be connected to your phone system in and out of the office.
- Get your voice and fax messages anytime, from anywhere.
- Easy collaboration from anywhere, any device.
- Unlimited audio conferencing with up to 40 participants.
- Efficient team collaboration with easy file sharing and group discussion.
- Simple, all-inclusive pricing for assured low monthly cost
- Reduce ongoing operating costs.
- Unlimited minutes means you never have to worry about overage charges.
- No complex hardware or on-site PBX to install or maintain.
- One provider for business communications—voice, fax, text, online meetings, audio conferencing, and team collaboration.
- Support by phone, mail, web, or chat.
No. There are no setup or activation fees.
Cloud Vision phone systems comes with free advanced VoIP Polycom phones. If a customer wants to upgrade to a different model, a quote will be presented to the customer prior to installation.
No commitment is required. You can pay as you go (month-to-month) and cancel at any time. All devices provisioned need to be returned in useable condition.
On June 3, 2005, the Federal Communications Commission (FCC) mandated that all internet phone service providers interconnected to the public switched telephone network offer E911 as a standard element of their residential and business offerings.
Simply call us at 844-921-3412, select option 2 and speak with one of our friendly customer service representatives. Please be ready to verify your account number and billing information as it appears on your account.
You can transfer (port) your existing toll-free or local phone numbers to Cloud Vision . The porting process takes approximately 1-2 weeks and is dependent on how quickly your current provider releases the phone numbers.
No additional telephone lines, PBX hardware, or installation are needed. Cloud Vision will work with any high-speed, stable internet connection and requires a minimum of 64 kbps of bandwidth per call. You need a router that will make the internet connection available to your phones/devices.
For best voice quality, we recommend a router that is QoS (Quality of Service) enabled. By configuring your QoS router to prioritize the voice traffic over other internet traffic, you will experience better voice quality when your internet is being used for other activities (e.g., downloading large files, watching online videos, etc.).
Simply scroll to the top of this page for the cloud solutions pricing on our various services and plans.
Because Cloud Vision PBX is cloud-based, it’s not dependent on your power or internet connection to continue receiving calls or faxes. Use your mobile phone as one of your forwarding numbers, so even if your office internet or power is lost, your calls can still be made and received from your cell phone and even show your business number. Even your faxes can be accessed from your email or browser on your cell phone.
Cloud Vision PBX comes with unlimited minutes for your phone lines, main number, and fax number. Unlimited minutes apply to calls anywhere in the US (including Alaska and Hawaii)
Yes, you can. Please ask your sales rep about international rates. To activate international calling, please call customer service at (844) 921-3412.
Yes. Cloud Vision offers Yealink cordless phones to provide your business with in-office mobility. You have the option to purchase or rent Yealink phones. If you want to use a different cordless telephone, all you need is the Cisco SPA-122 ATA. Connect the ATA to your router and connect your cordless phone to the ATA. This will allow the ATA to convert the digital Cloud Vision phone line to analog, so it works with your telephones.
Yes. You can still use your fax machine to send faxes (all incoming faxes will be received by internet fax) by connecting it to an ATA and connecting the ATA to your router.
In addition to real-time Live Reports, Cloud Vision gives you the ability to create reports with historical call activities, such as inbound and outbound call volume, total number of calls, information about missed/answered calls, average calls per day per user, times, etc.
Inbound and outbound voice calls are counted. Fax and extension-to-extension calls are excluded.