Cloud Solutions Blog

Communications technologies have rapidly advanced in recent years with the maturity of Voice over Internet
Protocol (VoIP), the strategy of software virtualization, and the birth of Unified Communications (UC).

For almost decades now, most hotels have relied on the hardware-heavy PBX phone systems for communications. These guests’ needs than traditional ones would require extensive wiring throughout the building, expensive reliance on phone companies, and the stress and difficulty of continuous system maintenance.

Since digital collaboration is known as an important part of any business, Voice Over Protocol has become indispensable. However, as it becomes popular, the threats against it become widespread too. With this, security must be a priority, particularly because cybersecurity and privacy risks continue to grow.

Internet telephony is quickly becoming the ideal option for most firms, owing to its increased reliability and accessibility. Two application layer protocols form the backbone for IP telephony, SIP and RTP.

PBX, which stands for Private Branch Exchange, is a telephony technology that has existed for a long time. It refers to a private telephone network used within an organization where users can communicate both internally (within the firm) and externally (with the rest of the outside world).

In today’s society, people find themselves in situations or places where they have to use different communication channels, platforms, or media. For instance, email, telephony, audio and/or video conferencing, social media, and fax.

VoIP, an acronym for Voice over Internet Protocol, is fast transforming the telecommunications industry. It refers to standards that enable voice-based calls over the internet, as opposed to using traditional circuit transmissions.

Workplace flexibility is not new, but the COVID-19 pandemic has thrown remote working into the front pages. While there are countless studies on the effectiveness and challenges of remote working from the logistic and employee perspectives

With consumer spending steadily on the rise and an ever-growing expectation for better customer service, the call and contact center market is expecting to see substantial worldwide growth in the coming years. Analysts predict that the market will reach $481 billion by 2024.

Often found within a hosted call center, one of the standard best practices for quality control and training purposes, is call recording. You have likely heard a pre-recorded message to that effect when you’re on hold with the bank, for example. But call recording is not just for call centers.

Basically, something weird in the behavior of the call that’s not really related to the audio quality itself. If this sounds like what you’re going through, then there’s a good chance you’re dealing with a SIP ALG

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