5 Signs It’s Time To Upgrade Business Communications
Communications technologies have rapidly advanced in recent years with the maturity of Voice over Internet Protocol (VoIP), the strategy of software virtualization, and the birth of Unified Communications (UC). However, many enterprise businesses find themselves stuck with the same business communication systems for decades.
How do you know if it is time for your company to make a change? Continue reading for five signs that it’s time to upgrade your business communications.
You Have Outgrown Your Current System
Your business has grown since the time when you bought your current system. Maybe you have expanded to new locations, hired more employees, or have additional feature requirements. Any and all of these circumstances were likely not considered in the original deployment of your old platform.
Today, you are trying to stretch the old technology to do things that it was never meant to be capable of doing. Without the flexibility o newer technologies, this can cause problems and limit your capabilities.
Much like a pair of pants that you shrank in the wash, your current systems just doesn’t fit like it used to.
You Are Wasting Your IT Talent on Upkeep
Your IT team spends most of its time maintaining your communications system and making sure that everything is working. If this seems like a waste of talent, that’s because it is!
Over time, the IT department in many enterprises has become an integral part of the business. With today’s newer communication platforms, you are able to hire less experienced employees to manage day to day operations. This allows your more talented engineers to move beyond simple upkeep and actually customize your business communication tolls to help your other employees
become more efficient and productive.
You Have a Complicated Puzzle of Vendors
You use multiple vendors for different aspects of your business, yet they all have to work with each other. This is common for companies who have department-specific of location-specific requirements for communication.
Older PBX system often lack the tools needed to create reliable connections between different software platforms like the flexible API’s available today. In order to work around this, you might have to pay for a specialized engineer to develop custom integrations and maintain these integrations for as long as you have the old PBX.
Spending too much to Maintain Your PBX System
You are wasting money on what it takes to keep your current systems up and running. As your old systems age, go end-of-life, and become obsolete with the advancement in new technologies, you are faced with challenge of maintaining functionality.
Older telecommunications products were built with proprietary hardware and software that can be cost-prohibitive to maintain. Often, vendors that provided you with these solutions can only offer expensive overhaul solutions.
Too Much Time Spent on New Employee Training
When you experience turnover in any job function, there is a certain amount of training that takes place. Width an older PBX system , this training can be complicate, frustrating,k and a huge waste of time that could better used actually getting things done.
This is because user interface and the process that are built-into these older pieces of legacy technology were not designed to be intuitive like in the newer hosted PBX platforms of today.
Your business runs on the efficiency of you communications service. Without a system that keep up with demand, how can your business scale with ease? How are you meeting customer satisfaction standards if your communications services don’t have the features you need? and what could you skilled employee be focusing on if they didn’t have to upkeep an old phone system?
Chances are you already been feeling like it;s time to upgrade your communications. When you’re ready, we’re here to help you perform that upgrade.