Privacy Policy

Your Privacy Matters to Us

Cloud Vision Technologies is committed to protecting the privacy and security of our visitors, prospects, and clients. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Scope and Applicability

This Privacy Policy applies to personal information collected by Cloud Vision Technologies LLC (“CVT,” “we,” “us,” or “our”) through:

• Our website at www.cloudvisiononline.com and any related subdomains
• Our hosted VoIP and cloud contact center platforms
• AI Voice Agent and omnichannel communication services
• CRM integrations and third-party service connections
• Email, phone, and other direct communications with CVT
• Demo scheduling and sales inquiry processes

This Policy does not govern data practices of third-party services that may be linked from our website.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Request a product demo or schedule a consultation
• Submit a contact or inquiry form on our website
• Register for or use CVT services
• Call us at 844-921-3412 or communicate via email
• Sign contracts or service agreements

This information may include: your name, business name, job title, work email address, phone number, mailing address, payment information, and any other information you choose to provide.

2.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on each page, and navigation patterns
• Referring URLs and search terms that led you to our site
• Device identifiers and hardware information
• Cookie identifiers and similar tracking technologies (see Section 5)

2.3 Information from Telephony and Contact Center Services

In the course of providing VoIP and contact center services, we may collect:

• Call logs including originating and receiving numbers, call duration, and timestamps
• Call recordings (where enabled and consented to per applicable law)
• Voicemail recordings and transcriptions
• Chat transcripts, SMS messages, and other omnichannel communications
• AI Voice Agent interaction data and transcripts
• Quality monitoring and call analytics data

2.4 Information from Third-Party Sources

We may receive information about you from third-party sources including CRM platforms (with your authorization), marketing data providers, business directories, and referral partners. This information is combined with data we already hold and used in accordance with this Privacy Policy.

3. How We Use Your Information

CVT uses collected information for the following purposes:

• Providing, operating, and improving our VoIP and contact center services
• Processing service requests, contracts, and payments
• Responding to inquiries, support requests, and scheduling demos
• Sending service-related communications and updates
• Sending marketing communications about CVT products and industry insights (with your consent where required)
• Analyzing website traffic and usage to improve user experience
• Complying with legal obligations and regulatory requirements
• Detecting, investigating, and preventing fraud or security incidents
• Enforcing our Terms of Use and other agreements
• Internal reporting, business analytics, and strategic planning

We will not sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent.

4. Legal Basis for Processing

For users in jurisdictions with data protection laws such as the GDPR or CCPA, we process personal data under one or more of the following legal bases:

• Contract Performance: Processing necessary to fulfill a service agreement with you
• Legitimate Interests: Processing necessary for our business operations, fraud prevention, and service improvement, where our interests do not override your rights
• Consent: Where you have given explicit consent for a specific processing activity
• Legal Obligation: Processing required to comply with applicable laws and regulations

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze site performance. Types of cookies we use include:

• Essential Cookies: Required for basic website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Preference Cookies: Remember your settings and personalization choices
• Marketing Cookies: Track visits across websites to deliver relevant advertising (where applicable)

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality. We honor browser-level Do Not Track signals where technically feasible.

6. How We Share Your Information

6.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including cloud hosting providers, payment processors, CRM platforms, email service providers, and analytics tools. These providers are contractually obligated to protect your data and use it only as directed by CVT.

6.2 Business Partners

With your consent, we may share information with integration partners (such as CRM vendors you connect to CVT services) to enable the services you have requested.

6.3 Legal and Regulatory Disclosure

We may disclose your information when required by law, court order, or lawful request by government authorities; to protect the rights, property, or safety of CVT, our users, or others; to enforce our Terms of Use; or to investigate potential fraud or security incidents.

6.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of CVT’s assets, your information may be transferred to the acquiring entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

7. Data Retention

CVT retains personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary by data type:

• Account and contract data: Retained for the duration of the service relationship plus 7 years
• Call recordings: Retained per client configuration and applicable law, typically 30-90 days unless extended by client request
• Website analytics data: Retained for 26 months in aggregated form
• Marketing communications data: Retained until you opt out, after which suppression records are maintained indefinitely

When data is no longer required, it is securely deleted or anonymized in accordance with our data lifecycle policies.

8. Data Security

CVT implements industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Role-based access controls limiting data access to authorized personnel
• Regular security assessments and vulnerability scanning
• Incident response procedures for data breaches
• Employee training on data privacy and security practices

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong passwords and protect your account credentials.

9. Healthcare and Regulated Industry Compliance

HIPAA and Regulated Data Notice

CVT serves healthcare organizations and provides services that may handle Protected Health Information (PHI). Where applicable, CVT operates as a Business Associate under HIPAA and maintains appropriate Business Associate Agreements (BAAs). CVT also supports PCI DSS-compliant payment processing environments and GDPR-compliant data practices for European users. Contact us at 844-921-3412 to discuss compliance requirements specific to your industry.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information. If you believe we may have collected information from a minor, please contact us at www.cloudvisiononline.com.

11. Your Privacy Rights

11.1 General Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information CVT holds about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information, subject to legal retention obligations
• Right to Portability: Request that your data be provided in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time

11.2 California Residents – CCPA/CPRA Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including the right to know what categories of personal information are collected, the right to opt out of the sale or sharing of personal information, the right to limit use of sensitive personal information, and the right to non-discrimination for exercising privacy rights. CVT does not sell personal information as defined under the CCPA.

11.3 New Jersey Residents – NJDPA Rights

New Jersey residents have rights under the New Jersey Data Privacy Act (NJDPA), effective January 15, 2025. These include the right to access, correct, delete, and obtain a portable copy of your personal data, as well as the right to opt out of targeted advertising, the sale of personal data, and profiling that produces significant legal or similarly significant effects. To exercise your rights, contact us at www.cloudvisiononline.com or 844-921-3412. We will respond within 45 days as required by the NJDPA.

11.4 How to Exercise Your Rights

To exercise any of your privacy rights, please contact CVT through our website at www.cloudvisiononline.com or call 844-921-3412. We will respond to verified requests within 30 days, or as required by applicable law. We may need to verify your identity before processing your request.

12. International Data Transfers

CVT is based in the State of New Jersey, United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the United States, which may have different data protection rules than your country. Where required by applicable law, e.g., for transfers from the European Economic Area, we implement appropriate safeguards such as Standard Contractual Clauses to ensure adequate protection of your personal information.

13. Opt-Out of Marketing Communications

You may opt out of receiving marketing communications from CVT at any time by clicking the “unsubscribe” link in any email, calling us at 844-921-3412, or contacting us through www.cloudvisiononline.com. Please note that even after opting out of marketing communications, you may still receive service-related communications necessary for the operation of your account.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Effective Date” at the top of this document and, where feasible, notify you via email or a prominent notice on our website. Your continued use of CVT services after any changes indicates your acceptance of the updated Policy.

15. Contact Us – Privacy Inquiries

Privacy Inquiries & Data Requests

Cloud Vision Technologies LLC Website: www.cloudvisiononline.com Phone: 844-921-3412 We will respond to all verified privacy requests within 30 days.