Terms & Conditions

TERMS OF USE

Effective Date: May 5, 2026

1. Acceptance of Terms

These Terms of Use (‘Terms’) constitute a legally binding agreement between you (‘User,’ ‘you,’ or ‘your’) and Cloud Vision Technologies LLC (‘CVT,’ ‘Company,’ ‘we,’ ‘us,’ or ‘our’), the operator of www.cloudvisiononline.com and all associated subdomains, platforms, and services.

By accessing, browsing, or using our website or services, you confirm that you are at least 18 years of age, have the legal authority to enter into these Terms, and agree to comply with and be bound by all provisions contained herein.

2. Description of Services

Cloud Vision Technologies provides hosted Voice over Internet Protocol (VoIP) telephony, cloud-based contact center platforms, AI Voice Agent technology, backup internet connectivity, CRM integrations, and omnichannel customer support infrastructure. Our services are offered to businesses and organizations across various industries including, but not limited to:

• Healthcare and medical practices
• Financial services and insurance
• Retail and e-commerce
• Education and nonprofits
• Government agencies and public sector
• SaaS and technology companies

CVT reserves the right to modify, expand, limit, or discontinue any service or feature at any time with or without prior notice.

3. Eligibility and Account Registration

Our services are intended for business users and organizations. To access certain features, you may be required to register for an account. By registering, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your login credentials confidential and secure
• Accept responsibility for all activities that occur under your account
• Notify CVT immediately at 844-921-3412 of any unauthorized use of your account

CVT reserves the right to suspend or terminate any account that violates these Terms or that we determine, in our sole discretion, to pose a risk to the integrity of our platform or other users.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our website and services solely for lawful business purposes and in accordance with these Terms. Permitted uses include accessing information about CVT products, submitting inquiries, requesting demonstrations, and utilizing contracted services per your service agreement.

4.2 Prohibited Uses

You agree NOT to use the CVT website or services to:

• Engage in any unlawful, fraudulent, or deceptive activity
• Transmit spam, unsolicited communications, or bulk messaging in violation of applicable law
• Attempt to gain unauthorized access to CVT systems, networks, or other users’ accounts
• Introduce malware, viruses, or any malicious code into CVT infrastructure
• Harvest or collect personal information from other users without their consent
• Impersonate any person, company, or entity, including CVT personnel
• Engage in any activity that disrupts or interferes with CVT services
• Use automated bots or scrapers to access our website or services without express written consent
• Violate any local, state, national, or international law or regulation
• Make or store emergency services calls using VoIP services where prohibited

Violations of this Acceptable Use Policy may result in immediate account suspension, termination, and potential legal action. CVT cooperates fully with law enforcement in cases of suspected illegal activity.

5. VoIP and Telecommunications Compliance

CVT’s VoIP and contact center services are subject to federal and state telecommunications regulations, including applicable New Jersey statutes. By using our telephony services, you acknowledge and agree that:

• You will comply with all applicable laws including the Telephone Consumer Protection Act (TCPA), the Do Not Call Registry requirements, and applicable New Jersey telemarketing laws
• VoIP services may not support traditional 911 emergency dialing — you are responsible for maintaining alternative emergency communication methods
• You will not use CVT services to facilitate robocalling, auto-dialing campaigns, or any communications that violate FCC regulations
• Call recording features must be used in compliance with all applicable federal and New Jersey wiretapping and recording consent laws (N.J.S.A. 2A:156A et seq.)
• You are solely responsible for obtaining any required consent from parties before recording calls

6. Intellectual Property Rights

All content on the CVT website, including but not limited to text, graphics, logos, images, audio clips, software, and the compilation thereof, is the exclusive property of Cloud Vision Technologies LLC or its licensors and is protected by United States and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the website for its intended business purpose. You may not:

• Copy, reproduce, distribute, or create derivative works from CVT content without prior written authorization
• Use CVT trademarks, service marks, or trade dress without express written permission
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices
• Use CVT content for any commercial purpose other than in connection with contracted services

The ‘Cloud Vision Technologies’ name, ‘CVT’ abbreviation, and associated logos are trademarks of Cloud Vision Technologies LLC. Unauthorized use is strictly prohibited.

7. Third-Party Links and Integrations

Our website and services may contain links to third-party websites or integrate with third-party platforms such as CRM systems (Salesforce, HubSpot, Zendesk, etc.). These integrations are provided for your convenience and do not constitute an endorsement by CVT of such third parties.

CVT has no control over third-party websites and is not responsible for their content, privacy practices, or terms of service. We encourage you to review the terms and privacy policies of any third-party services you access through or in connection with CVT services. Your use of third-party services is entirely at your own risk.

8. Disclaimer of Warranties

THE CVT WEBSITE AND SERVICES ARE PROVIDED ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

CVT does not warrant that: (a) the website or services will be uninterrupted, timely, secure, or error-free; (b) the results obtained from use of the services will be accurate or reliable; (c) the quality of any products, services, information, or other material obtained through CVT will meet your expectations; or (d) any errors in the service will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties; therefore, the above limitations may not apply to you in their entirety.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CLOUD VISION TECHNOLOGIES LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES — INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES — ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE CVT WEBSITE OR SERVICES.

IN NO EVENT SHALL CVT’S TOTAL CUMULATIVE LIABILITY TO YOU EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO CVT IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

10. Indemnification

You agree to defend, indemnify, and hold harmless Cloud Vision Technologies LLC, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:

• Your violation of these Terms
• Your use of the CVT website or services
• Your violation of any third-party rights, including intellectual property or privacy rights
• Any content you submit, post, or transmit through CVT services
• Your violation of any applicable laws or regulations

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the state and federal courts located in New Jersey for the resolution of any disputes.

• Informal Resolution: The parties will first attempt to resolve any dispute informally by contacting CVT at 844-921-3412 or via www.cloudvisiononline.com
• Arbitration: If informal resolution fails within 30 days, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (AAA), conducted in New Jersey
• Class Action Waiver: All claims must be brought in the parties’ individual capacity and not as a plaintiff or class member in any purported class action, collective action, or representative proceeding

You agree that any claim must be filed within one (1) year after the cause of action arises. Claims not filed within this period are permanently barred. Nothing in this section limits CVT’s right to seek injunctive or other equitable relief in any court of competent jurisdiction.

12. Modifications to Terms

CVT reserves the right to modify these Terms at any time. When material changes are made, we will update the ‘Effective Date’ at the top of this document and, where feasible, provide notice via email or a prominent notice on our website. Your continued use of CVT services after any changes constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically. If you do not agree to the revised Terms, your only recourse is to discontinue use of our website and services.

13. Termination

CVT may terminate or suspend your access to the website and services at any time, with or without cause, and with or without notice, effective immediately. Grounds for termination include, but are not limited to, violations of these Terms, fraudulent activity, non-payment of service fees, or actions that harm CVT or its users.

Upon termination, all rights granted to you under these Terms will cease. Provisions that by their nature should survive termination — including intellectual property, disclaimers, indemnification, and limitation of liability — shall survive indefinitely.

14. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed, and the remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and CVT with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, representations, warranties, and understandings.

15. Contact Us — Legal Inquiries

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