VoIP, an acronym for Voice over Internet Protocol, is fast transforming the telecommunications industry. It refers to standards that enable voice-based calls over the internet, as opposed to using traditional circuit transmissions.

Workplace flexibility is not new, but the COVID-19 pandemic has thrown remote working into the front pages. While there are countless studies on the effectiveness and challenges of remote working from the logistic and employee perspectives

With consumer spending steadily on the rise and an ever-growing expectation for better customer service, the call and contact center market is expecting to see substantial worldwide growth in the coming years. Analysts predict that the market will reach $481 billion by 2024.

Often found within a hosted call center, one of the standard best practices for quality control and training purposes, is call recording. You have likely heard a pre-recorded message to that effect when you’re on hold with the bank, for example. But call recording is not just for call centers.

Basically, something weird in the behavior of the call that’s not really related to the audio quality itself. If this sounds like what you’re going through, then there’s a good chance you’re dealing with a SIP ALG

Helping Your Customers Work Remotely During The Coronavirus Pandemic The Coronavirus pandemic has our whole nation turned upside down. It’s interrupted our daily lives, disrupted many businesses operations and created a need for employees to work remotel

Ten Business Benefits Of Cloud Based VoIP If you run a business, you deal with customers, supply chains, leads, and all sorts every day. You don’t deal with all of them physically. Instead, you make use of several communication channels. These channels include emails…

How VoIP Phone Systems can Help Accelerate and Grow Your Business Introduction to Voip Phone Systems If your business is looking for cost-effective and efficient solutions for telecommunications, you may have been informed that VoIP phone systems are one of the best…

The Future of VoIP Telephony and Cloud Communications Voice over Internet Protocol (VoIP) telephony is defined as a set of standards or a technology that allows for the delivery of telephone calls and other forms of voice communication over the internet. The data is…

Telephone Business Systems Business phone systems no longer serve as a tool for simply making and receiving calls. Today’s unified communications systems allow employees to communicate by phone, video, and text, which is giving businesses the flexibility to connect…